Frequently asked questions
The Grimsby clinic is situated within the Oasis Health Club, Orwell Street, Grimsby, DN31 3HB, N.E Lincs.
Please view the map for further assistance.
Monday - Friday : 08:00 - 16:00
Please call us on 07918288959, or leave an enquiry message in the contact us section. You can leave us a voicemail, send a text/WhatsApp and we will contact you as soon as possible.Contact us Via WhatsApp
There is not a waiting list. You will often be offered an appointment the day you enquire, and it is very unlikely you will have to wait more than a few days for an appointment. If you are concerned that an appointment offered is too long to wait, please ask to speak directly to a physiotherapist, and we will do our utmost to make arrangements to see you as soon as possible.
No, although we accept referrals from a range of health care professionals and rehabilitation/insurance companies, a referral is not required for you to be treated at Express Therapy. We accept self-referrals frequently, in fact this is the most common referral pathway.
Yes. We are Chartered (members of the Chartered Society of Physiotherapy) and registered with the HCPC (Health and Care Professions Council). You can check that anyone using the protected PHYSIOTHERAPIST/PHYSICAL THERAPIST titles is authorised to do so by visiting www.hpc-uk.org/check
If you are in any doubt regarding this question, it is advisable to be assessed by a physiotherapist before having massage. It is possible that your symptoms originate from a source unlikely to be improved by massage. A thorough assessment is vitally important in achieving a successful outcome whilst ensuring your safety during treatment.
Massage techniques are just one treatment option a physiotherapist has in their arsenal of therapies, but if we think that sports massage is a treatment that will aid your recovery, we will advise you accordingly.
Initial Assessment: up to 45 mins - £45
Follow-up sessions: up to 45 mins - £45
Follow-up sessions: up to 30 mins - £40
Patient care comes first, so alternative session durations can be agreed as clinically justified/requested.
You choose. We accept cash and card payments after each session.
If prior authorisation has been granted for your treatment by your healthcare insurers/scheme, employers, acting solicitor or case manager we will charge the relevant company directly at the end of treatment.
This will differ from patient to patient, depending on a number of variables. However, following initial assessment our patients are given a full, detailed explanation regarding their condition and assessment findings, and a treatment plan is agreed between patient and therapist.
Unfortunately some treatment methods may cause discomfort. This will vary depending on an individuals condition, but you will be fully informed prior to any treatment regarding the potential for any negative effects. You will also be given advice on strategies to minimise such effects.
An important part of a physiotherapists training enables them to recognise when certain treatment methods are more suitable than others depending on the irritability of an individuals complaint, which enables unnecessary symptom aggravation to be avoided.
Loose clothing which enables easy access to the area being assessed is most suitable. Lower limb (leg) injuries can be assessed more effectively if patients wear shorts. Upper limb (arm) and spinal (back) injuries may require some undressing, therefore you may wish to wear a vest top to protect your modesty.
If you have any medical evidence (scan results, GP/specialist reports) of injuries sustained and diagnoses, please bring this information along to your appointment. It is also advisable to bring along a list of any medications you are taking, as this may affect what treatment you are able to have in clinic. The more information we have the better!
Yes, ample on-site parking is available, including designated spaces for disabled drivers. Please remember to log your vehicle registration with reception on entry to the building.
Yes. All children under the age of 16 will need to be accompanied by a parent/guardian when attending sessions, and additional consent forms may need to be completed.
Yes. Some patients, particularly physio-newcomers, may prefer to be accompanied by a friend or family member. In some cases a chaperone is compulsory i.e under 16 year olds, and patients with special needs/learning disabilities.
We aim to make your physiotherapy experience as comfortable as possible. As a patient at Express Therapy you will be treated with dignity and respected equally, irrespective of: gender, age, disability, race, nationality and ethnic origin.